Good morning everyone!
I am writing today with an update on shipping and our warehouse move.
About 10-12 days ago, our European warehouse in Germany moved its location. As a result, there were no shipments for 4 days while the move happened.
That firstly meant that orders which normally ship pretty much immediately, were delayed. However, orders continued to come into the warehouse and essentially, a pile up happened.
Over the last few days, while I’ve been away from my desk (typical!), I’ve had a number of calls to and from head office trying to clarify the situation. A situation made worse because while the move happened, a glitch hit the update system so unfortunately, even though orders were making their way out, the back office that you can see was still marking orders as ‘picking’ instead of ‘shipped’.
What I can say as of Monday, 2 days ago, all orders upto and including 23rd had been processed and shipped and that many of you have now received your orders.
I’m awaiting an update today, but will add here as and when I can find out.
I’m still away from my desk, but if it’s any consolation, I have 3 orders caught up in this aswell, including this month’s Product Shares, envelopes for all your thank you cards, and some decorations for your thank you gifts.
I feel your pain.
So I’m ever so sorry that your orders are delayed by a few days, as a guide, if the money has left your account, SU only take the money once the parcel has been packed and is ready to be shipped. So that may be a guide also.
However, what I can see is that most of the orders are now being marked as Shipped, including some from 25th and 26th, and as I type this, my email has just pinged with 2 shipping notifications for my parcels!
Again, I apologise again for the delay, I’ve explained to our support team that I’m doing continual damage limitation to try and sort this situation, but please know, this is not normal SU activity!